Training of our Mystery Shopper

Our shoppers shall not take any initiative that could affect the employee’s behaviour in any way.

    • Our shoppers shall not conduct the evaluation based on their respective opinion. A shopper should not be a consultant or specialist in the trade but rather evaluate the FACTS and report on what happened and did not happen and what was said and what was not said.
    • Our shoppers all act the same way so the reports can be kept comparable.
    • We trained our shopper not be demanding, critical or difficult, or in any way catch attention or influence the sales talk or events during the visit.
    • The purpose of Mystery shopping is to measure how the average customer is treated. In that sense we’ve trained our shoppers to blend into the crowd of regular customers.